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Privacy
Policy
Your privacy is important to us.
Information Collection and Use
Chickenmash Farm is sole owner of the information
collected on this site. We will not sell, rent or share
this information in anyway.
Legal
Disclaimer
However, We reserve the right to disclose your
personal identifiable information as required by law to
protect our rights and/or to comply with judicial
proceedings, court order or legal process served on our
company.
Ordering
We request information from the user on our order
form. We use this information such as billing name,
address, and email for the purpose contacting you if
needed regarding your order. We collect shipping address
for the purpose of mailing out your order. We collect
credit card information for the purpose of collecting
monies owed to process order. We collect email address
for the purpose of sending your order information. This
does not automatically subscribe you to our email
newsletters.
Newsletter
A user may choose to subscribe to our newsletter and
opt out at anytime. Each newsletter has an “opt out”
button at the bottom for your convenience. Again, we do
not sell, rent or share this information in anyway.
Cookies
A cookie is a stored piece of data on the users hard
drive that may contain information about the user. We
use cookies to enhance your shopping experience.
Chickenmash Farm uses cookies to place and store items
in the shopping cart. We also use cookies to help us
identify who is finding our site and what search engines
used. Cookies enable us to track visitors by search
engine url, ip address and time zone. It does not
identify personal identifiable information. We use this
information to identify trends, administer site, and see
what search engines are picking us up and what key words
we are being used to find us on the web.
Hosting
Company
Chickenmash Farm uses an internet hosting company.
This company does not retain, share, store or use
personally identifiable information.
Links
Chickenmash Farm website contains links to other
companies other than Chickenmash Farm. They may sell our
products in their own retail store. Our store locator
page is for your convenience to find our products at a
location near you. The practices of the other sites are
not connected with Chickenmash Farm and you would need
to read their policies. Our privacy policy pertains to
Chickenmash Farm only.
Security
Chickenmash Farm takes every precaution to protect
our customers/users’ information. When users submit
sensitive information via the website their information
is protected both online and off-line. All sensitive
information provided on our order form is encrypted and
is protected with the best encryption software in the
industry – SSL. While on our secure order page the lock
icon on the bottom of the page becomes locked. To learn
more about SSL follow this link:
http://webopedia.internet.com/TERM/S/SSL.html
Questions
If you have any questions about any of our company
policies please feel free to contact us at
info@chickenmashfarm.com
or call customer service at (614) 875-1939. We are happy
to help.
Return
Policy
If you
receive a package that is broken or damaged, please
contact us right away so we can contact UPS/USPS.
You
will need the original box and packaging for UPS/USPS
inspection. UPS will come and pick up the package
for inspection from you and as soon as we receive
the forms from UPS/USPS delivery service, we will
process your replacement or refund.
Due to
the natural aspect of our products each product is
handmade, so we cannot refund or issue credit due to
color variation/texture.
We
will review potential returns on a case by case
basis, in the instance where a product is not
exhibiting normal variances.
We
want to do what is fair for you and us so please
feel free to contact us with any questions, concerns
or comments you may have.
Contact us at
info@chickenmashfarm.com
Shipping
& Handling
We ship
UPS and/or USPS and every package is insured.
We cannot
have UPS packages shipped to a Post Office Box so always
give a street address and/or delivery instructions for
the UPS driver. If you want your package shipped to a
Post Office Box we will use U.S. Mail.
Please
remember there are shipping & handling charges on every
order regardless of size. You can save by planning ahead
and ordering more at one time.
Once your
package has been shipped you will receive an email with
your tracking number.
For
shipping outside of the United States please contact us
for a shipping price quote 614-875-1939 or
info@chickenmashfarm.com
*Shipping
charge will be adjusted, if shipping cost is
significantly less we will pass the savings on to you.
Shopping cart may not reflect the actual shipping
charge. If the shipping charge is significantly higher
we will contact you with the additional amount before
charging your card.
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