Information Collection and Use Chickenmash Farm is sole owner of the information collected on this site. We will not sell, rent or share this information in anyway.
Legal Disclaimer However, We reserve the right to disclose your personal identifiable information as required by law to protect our rights and/or to comply with judicial proceedings, court order or legal process served on our company. Ordering We request information from the user on our order form. We use this information such as billing name, address, and email for the purpose contacting you if needed regarding your order. We collect shipping address for the purpose of mailing out your order. We collect credit card information for the purpose of collecting monies owed to process order. We collect email address for the purpose of sending your order information. This does not automatically subscribe you to our email newsletters.
Security Chickenmash Farm takes every precaution to protect our customers/users’ information. When users submit sensitive information via the website their information is protected both online and off-line. All sensitive information provided on our order form is encrypted and is protected with the best encryption software in the industry.
If you receive a package that is broken or damaged, please contact us right away so we can contact UPS/USPS.
You will need the original box and packaging for UPS/USPS inspection. UPS will come and pick up the package for inspection from you and as soon as we receive the forms from UPS/USPS delivery service, we will process your replacement or refund.
Due to the natural aspect of our products each product is handmade, so we cannot refund or issue credit due to color variation/texture.
We will review potential returns on a case by case basis, in the instance where a product is not exhibiting normal variances.
We want to do what is fair for you and us so please feel free to contact us with any questions, concerns or comments you may have.
Shipping & Handling
We ship UPS and USPS. Your shipping cost is based on by weight and location. You can add items to your cart and see your calculated rate.
We cannot have UPS packages shipped to a Post Office Box so always give a street address and/or delivery instructions for the UPS driver. If you want your package shipped to a Post Office Box we will use U.S. Mail.
Please remember there are shipping & handling charges on every order regardless of size. You can save by planning ahead and ordering more at one time. Chickenmash Farm does not pay for return shipping. If you request a return or refund and it has been approved the refund will not include shipping and handling charges. If you are returning an item a refund will not be issued until the item is received in the same condition as when we sent it.
Once your package has been shipped you will receive an email with your tracking number.
USPS Ground Advantage Shipping Making a claim for an undelivered package will be covered. However, the US mail will not cover the cost if they show the package was delivered or if the package is late. They will not guarantee on-time delivery. If your package is late the US Mail will not refund the money therefore, we do not refund the shipping charges if your package does not arrive on time.
UPS Shipping option is covered up to $100 and is our preferred and safest option for packages. It is usually the most expensive option but UPS stands behind their deliveries. Filing a claim is much easier and getting refunded is a faster process. We also offer UPS Post which is a slower delivery time but often times a least expensive option.
We leave the shipping option up to you. Pick whichever option fits your needs and gives you the most peace of mind.
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