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Store Policies
Chickenmash Farm Store Policies
Our Commitment to Your Privacy
Your privacy is important to us. Chickenmash Farm is the sole owner of the information collected on this site. We will not sell, rent, or share your personal information with anyone.
Information Collection and Use
- Ordering: We collect your billing name, address, and email to process your order and contact you if needed. Your shipping address is used solely for mailing your package. Credit card information is encrypted and used only to process your payment.
- Newsletter: You may choose to subscribe to our farm newsletter and can opt out at any time using the link at the bottom of any email.
- Cookies: We use cookies to enhance your shopping experience, such as keeping items in your cart and identifying how visitors find our site via search engines. This data helps us identify trends but does not reveal your personal identity.
- Legal Disclaimer: We reserve the right to disclose personal information only as required by law to protect our rights or comply with judicial proceedings.
Shipping and Handling
We ship via UPS and USPS. Shipping costs are calculated by weight and location at checkout.
- Free Shipping: We offer Free Domestic Standard Shipping on orders over $59. Free shipping orders are fulfilled via our most economical carrier.
- Carrier Options: UPS is our preferred and safest option, covered up to $100 and offering easier claims for lost packages. USPS Ground Advantage covers undelivered packages but does not guarantee on-time delivery or cover packages marked as "delivered."
- Delivery Addresses: UPS cannot ship to P.O. Boxes. If you require delivery to a P.O. Box, please select U.S. Mail at checkout.
Return and Refund Policy
We offer a 15-day return policy. Items must be returned in the same condition they were received.
- Damaged Items: If your package arrives broken, please contact us immediately. You must keep the original box and packaging for carrier inspection.
- Natural Variations: Because our products are handmade, we cannot issue refunds due to natural variations in color or texture. We review potential returns on a case-by-case basis.
- Process: Please contact us to request an RMA number before returning an item. This number must be visible on your return label.
- Return Shipping: We do not offer free returns; the buyer is responsible for return shipping costs. Original shipping and handling charges are non-refundable.
Accessibility Statement
Chickenmash Farm is committed to making our website’s content accessible and user-friendly to everyone. We are actively working to adhere to WCAG 2.1 Level AA standards by adding descriptive alt-text to images, ensuring logical heading structures, and improving keyboard navigation.
If you are having difficulty navigating our site, please contact us at info@chickenmashfarm.com or use the help assistant on the bottom right of our website. We are here to help!