We're a handmade soap company in Ohio. Welcome to Chickenmash Farm's online store. How did we get that name? And how did we get our start? We’re...
Your privacy is important to us.
Information Collection and Use
Chickenmash Farm is sole owner of the information collected on this site. We will not sell, rent or share this information in anyway.
However, We reserve the right to disclose your personal identifiable information as required by law to protect our rights and/or to comply with judicial proceedings, court order or legal process served on our company.
We request information from the user on our order form. We use this information such as billing name, address, and email for the purpose contacting you if needed regarding your order. We collect shipping address for the purpose of mailing out your order. We collect credit card information for the purpose of collecting monies owed to process order. We collect email address for the purpose of sending your order information. This does not automatically subscribe you to our email newsletters.
A user may choose to subscribe to our newsletter and opt out at anytime. Each newsletter has an “opt out” button at the bottom for your convenience. Again, we do not sell, rent or share this information in anyway.
Chickenmash Farm uses an internet hosting company. This company does not retain, share, store or use personally identifiable information.
Chickenmash Farm takes every precaution to protect our customers/users’ information. When users submit sensitive information via the website their information is protected both online and off-line. All sensitive information provided on our order form is encrypted and is protected with the best encryption software in the industry.
If you receive a package that is broken or damaged, please contact us right away so we can contact UPS/USPS.
You will need the original box and packaging for UPS/USPS inspection. UPS will come and pick up the package for inspection from you and as soon as we receive the forms from UPS/USPS delivery service, we will process your replacement or refund.
Due to the natural aspect of our products each product is handmade, so we cannot refund or issue credit due to color variation/texture.
We will review potential returns on a case by case basis, in the instance where a product is not exhibiting normal variances.
We want to do what is fair for you and us so please feel free to contact us with any questions, concerns or comments you may have.
Shipping & Handling
Free shipping on orders over $49. We offer free standard shipping on domestic orders that meet the minimum purchase requirement. We ship UPS and/or USPS and every package is insured. Your shipping estimate is based on actual price by weight. You can add items to your cart and see your calculated rate. Don't forget we offer free shipping on orders over $49.
We cannot have UPS packages shipped to a Post Office Box so always give a street address and/or delivery instructions for the UPS driver. If you want your package shipped to a Post Office Box we will use U.S. Mail.
Please remember there are shipping & handling charges on every order regardless of size. You can save by planning ahead and ordering more at one time.
Once your package has been shipped you will receive an email with your tracking number.
For shipping outside of the United States please contact us for a shipping price quote 614-875-1939 or visit our Contact Us page.
*Shipping charge will be adjusted, if shipping cost is significantly less we will pass the savings on to you. Shopping cart may not reflect the actual shipping charge. If the shipping charge is significantly higher we will contact you with the additional amount before charging your card.